In the unlikely event that any of our goods fail to meet our own high standards, or you are unhappy with them, we will refund or exchange any goods in full. Please contact us on customerservices@nimsfruitcrisps.com. Please note that we cannot exchange or refund goods purchased over 30 days. With the exception of faulty goods, return postage, packing, and direct costs cannot be refunded. This does not affect your statutory rights. We process returns and deal with any complaints as quickly as possible, however please allow up to 21 days.